FAQs

  • A: Yes. We review city code, zoning, and typical parking requirements for your site and region before proposing a concept.

  • A: Yes. You can upgrade anytime, and we’ll even credit your new subscription with any unused months from your existing subscription.

  • A: Use the Intake Form inside the Member Portal to upload a parcel map/survey, address or APN, program notes, and any reference files.

  • A: Web-ready PNGs for quick sharing and presentation; PDF deliverables available with all Tier 3 subscriptions.

  • A: Tier One: standard five business days; Tier Two: three business days; Tier Three: expedited but depends upon site complexity.

  • A: Yes. All project information you share with us is treated as confidential and used only for the purpose of producing your site plans and renderings. We do, however, reserve the right to showcase selected work on our website and social media for marketing purposes. Any imagery shared publicly will always be presented in a generic format — without roads, street names, parcel numbers, or other identifying details — to protect your privacy and ensure discretion.

  • We can easily accommodate this need but you will need to either wait until your next month’s service begins or upgrade to Z-Base or Z-Build subscription plans.